If you’re having issues getting your sixth-generation iPad mini to charge, you are definitely not alone.
In a memo sent out to authorized service providers and obtained by MacRumors, Apple says that some sixth-generation iPad mini units are experiencing issues with charging after being updated to iPadOS 15.5. According to the memo, the company is already investigating the issue.
Apple says that users can restart the device as a temporary fix. It also told service providers that the issue is software-related and not to replace devices as a solution for customers.
In the memo sent to authorized service providers, Apple said that it’s aware that some users may report the latest iPad mini as unable to charge after updating to iPadOS 15.5. Apple is advising that service providers and retail staff inform customers to restart the device as a temporary fix while the investigation is ongoing.
Crucially, Apple explicitly notes that a hardware replacement of the iPad or its battery will not solve the problem, confirming it’s purely a software issue. Apple is currently beta testing iPadOS 15.6, which may solve the problem when it’s released to the public.
Apple’s temporary solution is an odd workaround. If the iPad dies completely because of its inability to charge, how could you restart it?
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